Control & Return

Ciblex Express Control & Return involves picking up an item of equipment on site and returning it to the address of your choice by express delivery. 

Specifications

• On-site control of the item to be returned (visual identification, serial number, reference etc.)
• Return of the equipment the next day via H8, H9, H10 or H12, according to the intervention time
• Responsability transfer : electronic POD stamped and signed
• On line intervention tracking on Ciblex My Web by your reference
• Shipping labels: "Outbound", "Return" and "Control"
• Up to 30kg per parcel

Associated options

• Delivery with appointment
• Disconnection of equipment
• Packaging
• Administrative services: completing a mission form, picking up a document on site

What Ciblex Control and Return will offer to you

• The guarantee to collect the right item
• Optimisation of your technicians’ time so they can concentrate on added-value services
• Reduced response times
• Nationwide coverage
• An extra service to offer to your customers
• An express response to seasonal or periodic variations in activity
• Optimised stock management
• Feedback integrated within your own information system (SAP, ERP, CRM etc.) enabling you to monitor your subcontracted activities

With Ciblex Control and Return you will offer to your customers

A quick and high-quality after-sales service, especially with erroneous orders or “on-site guarantee” contracts.